Accessibility Statement

What is Web Accessibility?

Web accessibility is the practice of making website content available to all users, particularly those with disabilities. It includes making a website as accessible as possible regardless of browsing technology, such as for people with text-only browsers and old browser versions. Compliance with web accessibility is an on-going process which we are regularly working to improve.

Accessibility Statement

This accessibility statement applies to Cross Channel Geopark website, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us at mail@kentdowns.org.uk if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, please contact us at mail@kentdowns.org.uk

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Images, Video and Media

  • Some images and video on the website do not have a text alternative, so people using a screen reader cannot access the information. (WCAG: 1.1.1).
    We are working to fix this issue by September 2023.
  • We are investigating if the background videos on the homepage need to be able to be paused by the user (WCAG 2.2.2)

Preparation of this accessibility statement

This statement was prepared on 20 July 2023. It was last reviewed on 10 October 2024.

This website was last tested in October 2024. The test was carried out by Cyber Media Solutions Ltd.